So I’m really concerned about my job. I had a one on one with my supervisor today and she is awesome but she said they know as much as we do (which is nothing) but that to be safe we should all be applying for jobs and have a backup.

Up until like mid-2008 our customers worked directly with us. Then we started trying to frantically hit end of year goals and they outsourced some of the collection customers (didn’t affect my department)… and then slowly but surely started outsourcing normal calls (affects me)…. I don’t understand it all.

Of all places to cut corners, why would you do it in the ONE PLACE in your bajillion dollar company that talks to the customer? No one else does. We do such a good job. I have a feeling there’s going to be a mass layoff. Like 20-30 people wouldn’t surprise me, in my department alone.

And the crappy part is that we didn’t even do that bad this year. Yeah, we lost money but compared to most other finance companies, our cars are holding their value better, we’re not in ANY fear of going under, needing bailout (no where close). It’s a hard economy for everyone but the recession has lasted 15 months and should be turning around in 2009, why can’t they just truck it out and keep everyone on? I mean, I know it’s business economics or whatever, but it’s frustrating.

Anyways, I’m glad I have a savings right now. Extremely thankful. Talking to customers complain all day long about not being able to pay their car bills made me bitter, so I saved so I would NEVER have to be that person.

So anyways, I’m just really preoccupied worrying about work right now, boot camp, my health…. my parents are demo-ing their kitchen and it’s a freaking wreck. So I have to go watch Popsie (what’s new) tonight and help them with that.

Wish me luck. Sorry for the depressing post.

One response

  1. Good luck! Outsourcing of some of the workload is a bad sign though, to be realistic.

    It’s cool that your supervisor supports a job search while you are still there though, one of my former reps at my ex-employer who was placed on probation recently, was chastised for “lack of loyalty” when they found his resume on Careerbuilder.

    March 5, 2009 at 2:18 AM

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